Customer Support

Created by Chantel DaSilva, Modified on Thu, 2 Mar, 2023 at 1:56 PM by Chantel DaSilva

Qples’ customer support is set up as a multi-prong approach to make sure the consumer is taken care of no matter where they look for help.

Help can be found on qples.com, through the print experience, and via email.

If printing one of our coupons, your consumer can find help by clicking "Need Help?" option which is available throughout the entire print process. This option redirects the consumer to a short form-fill where they can share the details of their printing difficulties or error messages so we can best assist them!

From there, Qples Support manages all customer support cases internally, using a customer support portal.

Your internal team can also help a consumer by forwarding them the message below:

Hi there,

We’re sorry that you are having trouble printing. Our trusty Qples customer care reps are ready to help! Simply email them at info@qples.com with a few details with regard to your print experience and any error messages you encounter.

They should be in touch briefly to get it resolved.